Made An A** Out Of Just You

(I work in a call centre quality assurance and I listen to the following call about a nationwide mail-in rebate campaign:)

Irate Customer: “You guys told me I’d get a gift card for gas, and what I’m getting in mail today is some stupid rebate voucher that I have to mail back to you to get my money!”

Agent: “I apologize, sir. This is an unusual instance of misinformation. Are you sure the agent you talked to before spoke about a gift card? Or about a rebate voucher?”

Customer: “She talked about a voucher!”

Agent: “Oh, so, you did know this was a voucher, not a gift card?”

Customer: “Well, she did say a voucher, but I ASSUMED it was a gift card!”