Luciliacaca
(A homeowner has stopped me, the supervisor, to ask about one of my coworkers, who I’ll call Lucille-Anne.)
Homeowner: *trumping* “I keep telling Jessica to put the materials in the other room, but she’s not listening. Can you talk to her?”
Me: “I’m sorry. Who’s Jessica?”
Homeowner: “That woman there.” *pointing at my coworker*
Me: “Her name is not Jessica, and I’ll go tell her for you now.”
Homeowner: “How am I supposed to know her name is not Jessica? I keep calling ‘Jessica’ and she won’t answer me! What’s her name?”
Me: “L.A. or Lucy.”
Homeowner: “Is that the same name?”
Me: “No, but she answers to either. Her name is actually Lucille-Anne but she won’t answer to that. Just call her L.A. or Lucy.”
Homeowner: *happy again* “Okay, I’ll go tell her myself.” *wanders off calling* “Lucica! Lucica!”
Me: *calling after her* “That’s still not her name!”
Question of the Week
Have you ever served a bad customer who got what they deserved?