Loyal Spoil

Customer: “I want to order this product. Since I’m a loyal customer, can I have free shipping?”

Me: “No, I apologize that free shipping is only on select products, and those products are advertised as such on the website.”

Customer: “But, [Competitor] has a similar product with free shipping. Can you make an exception?”

Me: “No, I apologize that I can’t.”

Customer: “Guess I’m going to [Competitor] then!”

Me: “Thank you for being a ‘loyal’ customer!”