Lower Your Guard, Not Your Price

, , , , | Right | July 20, 2018

(I manage a distribution center, but I am filling in for the manager of another facility for the week. One of the duties of the branch manager is to fill all walk-in orders.)

Customer: “What are your prices?”

Me: *indicating clearly-marked price board* “The prices are [amount] and [volume discount price].”

Customer: “Well, I always pay [lower price]. I buy from the other branch all the time and they give me a discount!”

Me: “You mean the facility in [City]?”

Customer: “Yes, I purchase from them all the time! You should give me the same price.”

Me: “That’s odd; I don’t recall ever seeing you before.”

Customer: “Why would you have seen me before?!”

Me: “I am the manager of the branch in [City], and I handle all accounts for that location.”

Customer: “Um, I’ll just take [product] at regular price.”

Me: “Thank you. Have a nice day, sir.”

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