Lower, Lower, Lower Your Expectations
I stop in at a well-known fast food restaurant in order to get some food and coffee as I’m gearing up for an overnight shift on a Sunday. After ordering, twice, and pulling up to the window, I realize she didn’t hand me my coffee.
Me: “Oh, um, my coffee?”
Cashier: “What coffee?”
Me: “I ordered a large black coffee.”
Cashier: “Yeah, but I didn’t ring you up for it so it’s okay.”
Me: *Beat* “Oh. Okay, never mind, then.”
I didn’t have time to press the issue, so I ended up getting coffee from a gas station on a break, but how is your reaction to someone ordering something just a blithe, “Oh, I didn’t bother with that.”?
At least my food was fresh, so there was a silver lining.
Question of the Week
Have you ever met a customer who thought the world revolved around them?