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Lower, Lower, Lower Your Expectations

, , , , , , | Working | November 12, 2020

I stop in at a well-known fast food restaurant in order to get some food and coffee as I’m gearing up for an overnight shift on a Sunday. After ordering, twice, and pulling up to the window, I realize she didn’t hand me my coffee.

Me: “Oh, um, my coffee?”

Cashier: “What coffee?”

Me: “I ordered a large black coffee.”

Cashier: “Yeah, but I didn’t ring you up for it so it’s okay.”

Me: *Beat* “Oh. Okay, never mind, then.”

I didn’t have time to press the issue, so I ended up getting coffee from a gas station on a break, but how is your reaction to someone ordering something just a blithe, “Oh, I didn’t bother with that.”?

At least my food was fresh, so there was a silver lining.

Question of the Week

Have you ever met a customer who thought the world revolved around them?

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