Love Me, Tenders
My coworker hands me the phone saying the caller is asking for me. This is weird already, especially since most phone calls like this are complaints.
Me: “Hello?”
Caller: “Is this [My Name]?”
Me: “Yes, how can I help you?”
Caller: “Were you running the window earlier?”
Me: “Yes, ma’am.”
Caller: “Do you remember getting two three-piece chickens?”
Me: “The three-piece tenders with fries? Yes, I do.”
Caller: “I just wanted to thank you for giving me extra tenders in them! And the chicken was so good! Thank you very much!”
Me: “I put those in there because they were small. I’m glad you enjoyed the food, ma’am. Thank you!”
Caller: “Thank you! You have a good night.”
Me: “You, too, ma’am. Bye.”
This made me so happy. It is so rare we get compliments like that, especially from someone calling us after coming in. It made my night! To that lady, I hope I see you again. Thank you!
Question of the Week
Have you ever met a customer who thought the world revolved around them?