Love Is A Game

(I am the assistant manager at a local video game/electronics store. A customer comes into the store when it is empty. He is really nice and we are talking about what type of video games and music we enjoy. It was your typical sales conversation and that was all. The next day when it is swamped, my coworker tells me there is a customer on the phone that would like to speak to a manager. I pick it up and professionally introduce myself.)

Customer: “Hey, I am glad it is you that is there. Remember me? I am the guy you talked to yesterday about [Video Game].”

Me: “I am really sorry, sir, but I talk to a lot of people each day. Was there an issue with the game you purchased yesterday?”

Customer: “No, I just wanted to call and see if maybe you wanted to go out.”

(I stand there looking at a line to the door and see the customers’ faces start to get upset.)

Me: “I am sorry but I have a line to the door right now and cannot talk about this. Can I put you on hold and get back to you in a few minutes?”

Customer: “You are just going to hang up on me. You are just being a b****. If you didn’t want to go out with me, you shouldn’t have flirted with me.”

Me: “Sir, I am sorry you feel that way but I cannot talk about this right now. I am going to put you on hold and I’ll be with you as soon as I can.”

(I put the customer on hold and he hung up in a few minutes. The next day my manager let me know that I received a complaint from a customer who was upset that I turned him down for a date and recommended that I be let go for bad customer service!)