Lost The Discount
(This is a phone conversation:)
Me: “Hello, this is [Hotel Name and Location]. How may I help you?”
Customer: “I’ve been driving around for twenty minutes looking for you. I think you should give me a discount.”
Me: “I’m sorry to hear that.”
(I give directions to the hotel from where she is. She’s basically around the corner.)
Customer: *obviously not listening* “Yeah, but I want a discount.”
Me: “I’m sorry, that’s not something I can discount for. You are always free to call if you need help, though.”
Customer: “But I want a discount.”
Me: “Sorry, I can’t.”
Customer: “…An upgrade then.”
Me: “Sorry, no.”
Customer: “…Okay.”
(She arrives at the front desk and I start checking her in. I’ve acknowledged the fact that I spoke to her on the phone before.)
Customer: “I got lost. Give me a discount.”
Me: “…No.”
Customer: “Upgrade?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.