Lost His Ability To Think As Well As See

, , , , | Right | January 27, 2020

(I work in the call center for an online contact-lens seller. A gentleman calls in upset that he has ripped his last pair of lenses. I help him place an order for a new box. Everything is going fine until we get towards the end of the call.)

Me: “Okay, sir, how did you want your lenses shipped? We offer free shipping via USPS which usually takes five to seven business days, or you can have them shipped next-day via [Shipping Company] for $19.95. Please be advised that since it’s Saturday, though, your order wouldn’t ship until Monday, so the earliest you’d receive them is Tuesday.”

Caller: “No, I need them now.”

Me: “Oh, I’m sorry for the miscommunication, sir, but our distribution center is not open on Saturday, so the earliest I can get them to you is Tuesday.”

Caller: “But I need them now! You will get them to me now! I need them to see; bring them to me.” 

Me: “Sir, we are in a different state than you. I am unable to bring you lenses.”

Caller: “I know that! You need to fax or email me my lenses immediately!”

Me: “You want me to email you your contact lenses?”

Caller: “Yes! Or fax! I need them now! If you can’t do it, I’ll find someplace that can.”

Me: “I’m sorry, sir, I can’t do that.”

Caller: *click*

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