Lost That Game Before It Even Started

, , , | Right | September 28, 2017

(The return policy at the game store where I work is clearly printed on the receipts, but many people don’t bother to read them. A sketchy-looking customer approaches me.)

Customer: *tosses bag down on the counter* “I’d like to return this, man.”

Me: “Not a problem! Just give me one second to process that for you.” *runs through the procedure quickly* “Okay, I’ll just need to swipe the card that you used to purchase [Game].”

Customer: “Nah, I just need the cash back. Don’t have no card.”

Me: *internally sighing* “Okay, let me just check on something with my manager.” *I go back to explain the situation*

Manager: *shakes head* “If he doesn’t have the card he used to purchase, have him use a different one.”

Me: “Sorry, sir. We need a card of some sort in order to process this return.”

Customer: “I already told you that I don’t have a card. I just need the cash! I saw this sitting on a bench. Some dude left it and I figured I’d get money for it.”

Me: *speechless*

Customer: “Just give it back. Never mind…”

(He takes the product and starts walking out of the store. On his way, he bumps into another guy hurrying through the door.)

Customer: “Hey, I recognize you. This is your stuff. I suppose you can have it back.”

Other Guy: “Thank you!” *happily walks out with his stuff*

(I explained the situation to the manager once I’d recovered. He shook his head, muttered about potential fraud, and looked through the security footage. That’s one man who won’t be welcome back in our store!)

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