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Losing Track Of Your Mind

, , , , | Right | April 23, 2010

Caller: “I cannot find my order number or my order. I need the tracking information.”

Me: “Okay. Can I please have your login name so that I can look up your order history?”

(The caller gives their login name and I look up their order history.)

Me: “Ma’am, so that I know we are looking at the same page, can you please tell me what you see?”

Caller: “I see ‘order number.’ I did this already!”

Me: “Okay, ma’am. That number is your order number.”

Caller: “Oh, okay. It said ‘order number,’ but I wasn’t sure that’s what it meant.”

Me: “Okay, so let’s track your package. I see that the package has been delivered on the fifth, which was twenty days ago.”

Caller: “Oh? Who signed for it?”

Me: “The initials say [letters].”

Caller: “Oh, so it was me! I just can’t seem to find that package around here. Could your computer tell me where I put it?”


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