Losing His Hold On Reality

| Midlands, England, UK | Bizarre, Musical Mayhem, Technology

Me: “Hello, [company name] support; how may I help you?”

Customer: “You c****! I heard what you did; how dare you!”

Me: “Excuse me?”

Customer: “You changed the f****** music!”

Me: “I’m sorry, sir; I don’t understand the—”

Customer: “The hold music!”

Me: “I’m terribly sorry if it wasn’t to your liking, but you are through now. I’d like to help you fix your problem if we can just—”

Customer: “I won’t stand for you insulting me like this! And you let everyone else hear it; that’s slander!

Me: “Hear what?”

Customer: “The insults about me you put in your hold music!”

(The customer had been on hold for so long, he had come to believe the hold music was actually insulting him, and that someone at the company had slipped in taunts and abuse directed at him personally.)

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