Losing Confidence Confidentially

, , , , | Working | March 30, 2015

(My mother- and father-in-law, both retired, have a bad experience trying to open a joint account at a local branch of a particular bank. They spend two hours answering really personal questions about their finances which don’t seem to have any relevance: e.g. how much do you spend on food each month? The account isn’t even for a loan.)

Caller: “Hello, could I please speak to Mrs. [Mother-In-Law] regarding her recent experience with [Bank]?”

Father-In-Law: “She’s not at home right now. Would you like to speak to me about my experience, as I was with my wife when we opened our joint account?”

Caller: “No, I’m sorry. I have to speak directly with Mrs. [Mother-In-Law] regarding her account.”

Father-In-Law: “Well, I’m afraid she’s not at home at the moment, so you can speak to me about the account as it is a joint account and I was there with her.”

Caller: “I’m afraid I can’t discuss that information with you as it’s confidential. When will Mrs. [Mother-In-Law] be home?”

Father-In-Law: “I’m afraid I can’t discuss that information with you as it’s confidential.” *click*


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