Losing A Coat, Temper, And Any Chance Of Credibility

, , , , | Right | November 20, 2018

(I work at a big theatre, and since most of the people visiting are rich, they tend to assume all the ushers are stupid. I am working the guest cloakroom this evening, and it is the end-of-the-performance rush to give back all the coats.)

Guest: *with a heavy Italian accent* “These numbers, please.”

(I go to the back, get the coats for those numbers, hand them to him, and start serving someone else.)

Guest: “Excuse me. Something is missing!”

Me: “I’m sorry, sir. What is missing?”

Guest: “My wife’s coat! You didn’t give me my wife’s coat!”

(I go back again and check the numbers. The hooks are all empty. I look around the floor; nothing fell down. Sometimes on busy evenings I put stuff on the wrong number, so I go to the front and ask him.)

Me: “I’m sorry, sir. What does your wife’s coat look like?”

Guest: “I don’t know! But it’s not here!”

Me: “If you could describe it for me, then I could check again to see if I find it.”

Guest: “I don’t know what it looks like! Now give me my wife’s coat!”

Me: “If you can’t describe it, then please wait for two or three minutes; the cloakroom will be emptier and maybe you can identify it then.”

Guest: “NO! I want my wife’s coat now!

(I have been having this conversation while serving other people, as well, the whole time, because getting the cloakroom empty is literally the quickest way to find a missing coat. Now he is starting a noisy rant about how they put me there and I don’t know how to do my job.)

Me: “Please, sir, could you get your wife so that she could describe her coat for me?”

(He comes back with his wife, who smiles at me and describes her coat. While I go check again and her husband continues ranting, she looks at the coats and starts speaking to him in their language. I don’t speak a word of Italian, but her tone is very clear, so I come back to the front just in time to see the guy’s face lose all color. Turns out, the coat has been in his hand the whole time.)

Me: “Did you find it, ma’am?”

Guest: *pauses, turning slightly green* “I am so sorry.”

(He left, giving me a 5€ tip.)

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