Lose The Bike Or Take A Hike

, , , , | Right | August 14, 2017

(A customer service supervisor and I are working the front desk on a busy Saturday morning. A woman walks in to the store followed closely by a boy, who looks to be about 10-11, who is riding a bicycle. The woman goes to get a cart and the boy starts riding circles in our front area.)

Supervisor: “Excuse me, ma’am, he can’t ride his bike in here.”

Woman: *waving him off* “Oh, don’t worry about him. He will be fine.”

Supervisor: I’m sorry, he can’t ride a bike in here; someone might get hurt. He will have to leave the bike outside.”

Woman: *getting angry* “We can’t leave the bike outside! IT WILL GET STOLEN!”

(Meanwhile, the child is still riding circles and essentially blocking the entire front area. Other customers are trying to get through but can’t because they run the risk of getting hit by the kid.)

Supervisor: “Fine, leave the bike up here and we will keep an eye on it, while you shop. He cannot ride it through the store. We can’t have anyone getting hurt.”

Woman: “Are you kidding me? Do you see how busy it is? If you take your eyes off of it for a second someone will snatch it. He will be f—“

(The woman can’t finish her sentence as the child crashes into a display of grape jelly. The display is about four feet tall and the jars are glass. We watch as the kid crashes to the floor and then the display topples over, sending jars, glass, and grape jelly all over the floor. None of the debris hits the kid, but he is lying on the floor in shock.)

Woman: “I am not cleaning that up!”

Supervisor: “No, but you are going to pay for all the damaged merchandise.”

Woman: “I will not! That display was flimsy. I will sue if he is hurt.”

Supervisor: “I’m calling the police.” *goes to grab the phone*

Woman: *wide eyed* “No, no, no, don’t do that!”

(She grabbed the child and the bike and ran out the door. The supervisor and I started asking the other customers in the vicinity if they were okay. Fortunately, nobody was hurt. The supervisor ran outside to try to catch the woman, but she had disappeared. Two of my coworkers and I spent over two hours cleaning the big mess.)

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