Loonie Over A Toonie, Part 7

, , , , , | Right | December 31, 2020

I own a small shop in a very touristic area. As a courtesy, we will accept American money, but we give back change in Canadian money. It’s our legal currency before all, and it’s so rare that we get American money that it isn’t worth keeping a full set of change for it. Most tourists (from anywhere) will opt to use credit cards, which we accept, too.

I’m working in the back when I hear screaming coming from the front, so I go to see what’s the matter.

A lady is having a full temper-tantrum because she’s getting Canadian money back for her very precious and expensive — her words — American money. She’s contesting our exchange rate. We are not a bank, and the exchange rate changes every day, so we round it up every week or so. She keeps calling us thieves, crooks, and whatnot. Then, she starts calling our currency “monopoly money” and worthless.

She rejects paying by card, claiming we’ll clone it or something. All of this is under the eyes of a mortified but silent husband. At this point, I’m done with her; I’d rather lose a sale and have her out of here.

Me: “Okay, it seems we won’t reach a satisfactory solution here, so keep your money, we keep our goods, and have a nice day.”

I gesture to the door.

Customer: “What? No, I want those things and I can afford them! I’m not poor!”

Me: “No, we are done here. Please leave.”

Customer: “No! I’m not leaving without my things!”

Me: “Yes, you are. Bye.”

I open the door to incite them to leave.

Customer: “No! No! NOOO!”

She flails about and knocks down a nearby display, breaking multiple items.

Customer: “I want my stuff! You can’t make me leave! You can’t!

Me: “Okay, now you can stay to pay for those.”

Customer: “I ain’t paying for any broken crap!”

Me: “You break, you pay.”

Customer: “No, I want my stuff!”

She points to what she selected first; it’s still on the counter. I have had enough. I gesture to my employee to keep her busy for a few minutes while I go call the police. Thankfully, the station is only a few streets away and they make it while she’s still here.

Two officers walk in and ask what’s going on. Before I can reply, the lady butts in.

Customer: “Arrest them both, right now! They are thieves, trying to force me from my precious and expensive American money! I’m not buying anything and they won’t let me leave without giving all my precious and expensive American money to them!”

One of the officers tries to talk her down into a calmer attitude, taking her to one side. The other starts asking my cashier and me for our version. I retell him everything and show the pile of broken items with the emptied display right beside him. I also offer to go watch the security camera in the back with him. He accepts, and when we come back, both officers exchange a little chat.

Officer: “So, what do you want to do?”

Me: “I would just like her to pay for the destroyed items and leave.”

Customer: “I didn’t break anything! It’s them! They broke it all and they are trying to pin it on me to rob me of my precious and expensive American money!”

Officer: “We watched the security camera; we clearly can see you throwing that display down. We suggest you pay for the broken items, or we will have to arrest you for destruction of merchandise.”

She looks concerned and says she’ll agree to pay, to everyone’s relief. My cashier scans all the boxes of the broken stuff.

Cashier: “Okay, it’s [total], please.”

Customer: “Okay, here.”

My cashier extended her hand, but the lady didn’t put the expected money or card in it. She instead spit in her hand!

She was handcuffed and arrested for assault on my cashier and destruction of merchandise. As she was dragged out to the police car, the husband, who had watched everything from a distance, offered to pay for the broken items, so the destruction of merchandise charge was dropped.

He could not talk off the assault charge.

In the end, they went away after the officers took all our depositions, and I gave a copy of the camera footage. I also gave my poor cashier the rest of the day off.

Loonie Over A Toonie, Part 6
Loonie Over A Toonie, Part 5
Loonie Over A Toonie, Part 4
Loonie Over A Toonie, Part 3

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