Looks Like Movie Marathons Are Back On The Menu, Boys!
Boss: “Hey, [My Name], I need you to be on call this weekend.”
Our call center pays us a small bonus to go on call for urgent calls one weekend each month.
Me: “I was on call last weekend.”
Boss: “Yeah, but you weren’t called in.”
Me: “That’s not the point, I didn’t make plans and didn’t join friends on a night out in case I had to be available.”
Boss: “Yeah, but you weren’t called in. [Company] paid you extra for nothing. We need you to be on call this weekend as [Coworker] is sick.”
Me: “Will I get a second on-call bonus for it?”
Boss: “No, you got paid last weekend.”
Me: “So you’re asking me to be on call for free?”
Boss: “Well…”
Me: “No thank you. If you’re the manager and your on-call employee isn’t available, then you need to go on call.”
Boss: “But I’m away this weekend!”
Me: “So am I!”
I shut down that conversation right there. I went on a lovely trip that weekend… to Middle Earth, via my couch, all night long, with pizza… and beer (it came in pints)!
Question of the Week
Have you ever served a bad customer who got what they deserved?