Looking For Wifi In All The Wrong Places

| New Orleans, LA, USA | Right | November 26, 2016

Patron: *indicating a tablet* “I just got this and I need help with it.”

Me: “Are you trying to connect to the library Wi-Fi?”

Patron: “No, I just bought this and I need help getting it to work.”

Me: “Ma’am, are you asking me to set up your new tablet for you?”

Patron: “Yes.”

Me: “If you have a question pertaining to the library, I’ll be happy to help you with that, but if you need help setting up your tablet you should contact the company where you purchased it.”

Patron: *bewildered* “So, you just do library questions?”

Me: “…”

(The same patron comes up to the front desk 10 minutes before we close.)

Patron: *indicating same tablet again* “I went and talked to [Company] and I need to set up my Wi-Fi password.”

Me: “You don’t need a password to access the library Wi-Fi. It’s free and not password-protected. Maybe they were talking about setting up your Wi-Fi at home?”

Patron: “I’m not at home. I’m here at the library, and they told me I need to add a password.”

Me: “Not that I’m doubting [Company]’s expert knowledge on every aspect of our library’s Wi-Fi, but I can assure you that it does not require a password and there is no way you could use your tablet to add a password to the library’s Wi-Fi.”

Patron: *holding up cell phone* “But I got a text saying I used 90% of my gigabytes and they are charging me for it and it was because of your Wi-Fi! I need to add a password!”

Me: “There is no possible way that [Company] is charging you for using our free, public library Wi-Fi. Now, we’re about to close, so why don’t you come back tomorrow and use our Wi-Fi then?”

Patron: *with a judgmental glare* “Fine. I’ll just go to a coffee shop. Maybe THEY will help me!”

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