Looking For An Entitlement Donut

, , , | Right | October 28, 2018

(I work for a massive chain of retail stores. I am in the bakery department. Only a friend and I are manning the counter. We are casually chatting while working when an elderly male customer walks up.)

Me: “Hi! How can I help you?”

Customer: “Yeah, where are [certain type of donuts]? They used to be right here.”

Me: “I don’t know; let me ask my coworker.”

(My friend has been working for longer than I have, and generally has more updates on situations than I do.)

Me: “[Coworker], do you know what happened to [donuts]?”

Coworker: “Yeah, corporate got rid of it.”

Me: *to customer* “Corporate got rid of it.”

(Corporate getting rid of stuff is no new thing. This guy’s reaction, however, is new.)

Customer: *clearly getting agitated* “How could they get rid of them? I buy them!”

Coworker: “Yes, well, they weren’t selling, so the company was losing money.”

Customer: *quickly growing enraged* Well, I buy about one to two cases every week or so, so how could they not be selling?”

Me: “You could very well be one of the only people buying them.”

Customer: *growing belligerent* “Of course this happens! Every time I come into this God-forsaken store, they never seem to have what I want to buy! God, how does this store even stay here?! They should just close this f****** place!”

(The customer continues like this for a good twenty minutes while my friend and I just stare at him with our best customer service faces. After he storms off, we both sigh in relief. When he’s out of earshot, my friend turns to me.)

Coworker: “What an a**hole.”

Me: “You know, if he hates shopping here so much, nothing is compelling him to shop here.”

(We both shrug and continue with the rest of our shift.)

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