Looking For A Needle In A Haystack Of Stupid
(I’m in the pharmacy picking up my prescription for insulin.)
Pharmacy Tech: “We are currently out of the insulin pens, so we’ve substituted a bottle of insulin that you can use until we get the pens back in stock in a few days.”
Me: “That’s fine, but I don’t have any syringes at home any more so I’ll need to buy some.”
Pharmacy Tech: “You’ll need to get a doctor to send us a prescription for the syringes.”
Me: “So, you are saying you don’t have the insulin pens. So you are giving me a bottle of insulin, but you won’t give me the syringes to use them?”
Pharmacy Tech: “We can’t give you syringes without a doctor’s prescription.”
Me: “Can I please talk to the pharmacist?”
Pharmacy Tech: “She’s very busy right now, and she’s going to tell you the same thing.”
Me: “I will wait.”
(The pharmacy tech huffs, and I go sit down in the waiting area. About 10 minutes later, after I’ve seen the pharmacist give several consultations, I walk up to the consultation window.)
Pharmacist: *very pleasantly* “Hi. Do you need a consultation?”
Me: “Actually, the lady at the register said that you were substituting a bottle of insulin instead of the pens because you are out.”
Pharmacist: “Oh, you need to know how to use the syringes?”
Me: “No, I know how to do that, but I don’t have any syringes.”
Pharmacist: “Oh, no problem. We’ll give you some since we are out of the pens.”
Me: “The lady at the register is refusing to give them to me without a prescription.”
(The pharmacist looks towards the registers and glares.)
Pharmacist: “She’s been doing that all day. I don’t know why I have to keep explaining it to her. At least she goes home in half an hour.”
(The pharmacist rang me up and I was on my way with syringes. I never saw the pharmacy tech there again.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.