Looking At Life Through Google Goggles
(I work at a drop-off location for a popular shipping service. People who weren’t home to receive their packages can come to pick it up at our location at a later time. We’re about to close for the night when this customer comes in with his pick-up notice.)
Customer: “I need my package tonight! Please!”
Me: *taking a look at his notice* “Unfortunately, sir, the notice specifies that your package is at our sister location at [Other Side of Town].”
Customer: “But I googled the address! It has to be here!”
Me: “I understand, sir, but unfortunately we’re not located at [sister location at Other Side of Town]. May I suggest next time you phone to confirm an address first when Google’s information seems doubtful?”
Customer: “NO! GOOGLE IS NEVER WRONG! I wanna speak to your manager! This is unacceptable! He has to fix this!”
(We let him rant until he ran out of steam and left.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
