Look Sharp

| Gainesville, FL, USA | Working | May 6, 2014

(I’m a new employee at the bookstore and my manager asks me to double-check a long and complicated order for a teacher. He wants me to make sure all the books have come in before we call her, but I can’t find a master list.)

Me: “Hey, [Manager]. I’m trying to find out if all the books for [Teacher]’s order have come in, but I can’t find a list of what she ordered.”

Manager: “What do you mean you can’t find it? All you have to do is LOOK!”

Me: “I looked at the pile of books but all I see are packing lists of what’s already come. I can’t find a record of what was ordered.”

(The manager sighs loudly and rolls his eyes at me, but then I get a customer at the service desk and he tells me he’ll handle the task since I’m apparently not trained well enough to do something this simple. I help the customer as my manager starts digging through the book order. Finally he grabs the corded telephone and starts dragging it off into a corner.)

Me: “[Manager], what are you doing?”

(The manager ignores me and tries to drag the phone as far from me as possible.)

Manager: *into the phone* “Hello, [Teacher]? I’m trying to make sure your entire order is in but someone seems to have misplaced the record of what books you ordered. If you could call us back or fax us your wish list I’ll check it over and make sure it’s all here. Thank you!”

(The manager hangs up, puts the phone back where it belongs, and walks away without acknowledging that my problem had been legitimate.)

Me: “Well, all you have to do is LOOK!”

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