A Longer Memory Would Invite Trauma
(The manager is always making us watch training videos.)
Manager: “[My Name], did you watch this video?”
Me: “I don’t know what’s it about.”
Manager: “‘The Facts About Great Customers.'”
Me: “I don’t know. Maybe. I watched a lot of videos last month. I don’t know if I watched that one.”
Manager: “You don’t know what you watched last month?!”
Me: “I work in customer service, so I only have short-term memory.”
Manager: “Good point.”
Question of the Week
Have you ever served a bad customer who got what they deserved?