Long Story Short: Canada Is Big

, , , , , | Working | January 22, 2020

(We move from Edmonton, Alberta — in western Canada — to Halifax, Nova Scotia — on the east coast. My husband is a lifelong fan of the Edmonton sports teams, but they are seldom on TV here; we tend to get games that eastern teams are playing in, instead. So, my husband buys a specialty sports streaming package that guarantees it will broadcast all the games he wants to see. When the first game is supposed to be on, he tries to stream it and gets a notice that it is blacked out for our area. Frustrated, my husband calls the service provider.)

Husband: “I specifically subscribed to this streaming service to watch Edmonton games, and I want to know why they are blacked out for our area.”

Call Centre Rep: “The teams are suffering from low turnout, so a certain number of games have been blacked out ‘in the local area’ to encourage more fans to attend the games in person.”

Husband: “But I am not ‘in the local area.’ We are 3700km away. There’s no way we can just pop in to watch a game.”

Call Centre Rep: “I’m sorry, sir, but Halifax is considered the local area for Edmonton games.”

Husband: “I want to speak to a supervisor.”

(The supervisor told him the same thing: we couldn’t access blacked-out “local” games to encourage us to buy tickets and go watch them live. My husband gave up and cancelled his subscription. The worst part? The call centre was in Montreal, which is directly between Edmonton and Halifax. When my husband asked them if THEY could just pop in to Edmonton to see a game, they told him no, Edmonton and Montreal were too far apart, but they couldn’t understand that Halifax and Edmonton are also too far apart, even though Halifax is even farther from Edmonton than Montreal is!)

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