Login For The Win!
(I work for a bank. Letters have been sent out to our clients about a new loyalty scheme where they can get prizes for using our products, like wine.)
Client: “I’ve received this letter about your new [loyalty scheme]. It says to go onto [website] to log in or register.”
Me: “Okay.”
Client: “So, what do I do? There are all these options.” *lists options, including one that says “Login/Register”*
Me: “You need to click on Login/Register to… log in… or register.”
Client: “Oh, what’s the difference?”
Me: “If you know your username and password you can log in, or if you haven’t created one you can register your details.”
Client: “It’s asking me for my username. What’s that?”
Me: “Have you registered?”
Client: “No. I need to do that first?”
Me: “Yes, sir.”
Client: “Oh, seems like jolly hard work.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
