Log On To The Clueless Wide Web
Caller: “My Outlook isn’t working anymore. When I put my password in, it doesn’t log me in.”
Me: “Are you able to access your email using web access for our email system?”
Caller: “What’s that?”
(This is forgivable. Oftentimes, professors don’t know that they can access their work email using a website as well.)
Me: “Okay, well, if you just go to [site.domain.edu] and enter your credentials–”
Caller: “What’s that?”
Me: “It’s the URL of the web access client. Just open your internet browser and type it in–”
Caller: “What’s an internet browser?”
Me: “It’s the program you use to access the internet.”
Caller: “What’s the internet?”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?
