Log On To The Clueless Wide Web

Caller: “My Outlook isn’t working anymore. When I put my password in, it doesn’t log me in.”

Me: “Are you able to access your email using web-access for our email system?”

Caller: “What’s that?”

(This is forgivable. Oftentimes, professors don’t know that they can access their work email using a website as well.)

Me: “Okay, well, if you just go to [site.domain.edu] and enter your credentials–”

Caller: “What’s that?”

Me: “It’s the URL of the web access client. Just open your internet browser and type it in–”

Caller: “What’s an internet browser?”

Me: “It’s the program you use to access the internet.”

Caller: “What’s the internet?”

Me: *speechless*