Log On To The Clueless Wide Web, Part 2
(I work at a call center geared toward internet and television technical support.)
Me: “Thank you for calling tech support. How may I help you today?”
Customer: “My service is out. It’s been out all day!”
Me: “Okay, I can help you with that. Is this your TV or internet service?”
Customer: “TV or what?”
Me: *slower* “Is this your TV or internet service?”
Customer: “What’s that?”
Me: “What’s what?”
Customer: “That second thing you said. What’s that?”
Me: “The internet.”
Customer: “Yeah, I don’t know what that is.”
Me: “Um, sir, it’s connected to computers.”
Customer: “I don’t know what that thing is, but I don’t got no computer.”
Me: “Okay, what kind of TV service do you have, then?”
(Thankfully, everything goes smoothly once we get off the topic of computers and the internet.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
