Locked Yourself Out Of Your Brain
(I’m the customer in this story. I got in on a very late flight on a business trip, rented a car, and received what appeared to be the valet key set, without a remote. I’m not able to open the car door the next morning using the key. When I call the rental agency, I’m polite but feeling very self-righteous over having been given something obviously defective. After a rather lengthy phone call, they agree to send a locksmith to meet me in front of my hotel as soon as possible. I meet him & walk him out to where my car is parked.)
Me: “Thanks for coming. I have a coworker who can take me into the office, but the agency said I needed to meet you here to see if you can get the door open so I can take the car back.”
Locksmith: “No problem. So, the key doesn’t work to unlock it?”
Me: “Yeah. Last night I was able to turn the car on and I was able to lock it, but now I can’t get the key to turn in the lock!”
Locksmith: “Okay, there doesn’t appear to be anything wrong with this lock. You said you were able to lock the car with your keys last night?”
Me: “Yes. Well, I think. It was late, and now I don’t remember if I used the key or just flipped the lock manually before closing the door.”
Locksmith: “Uh huh. So, it’s not hard to pop these kinds of doors, but there are a couple of things. One, we wanna make sure you can turn on the car after I open the door, just in case the key is warped.”
Me: “Definitely!”
Locksmith: “And also, I’m noticing there’s an identical gray Kia SUV five parking spots down in the parking lot. Now, opening this door is pretty much like breaking into a car. Are you completely sure it’s this one and not that one?”
Me: “I know where I parked last night!”
Locksmith: “Well, if you’re sure. You said it was pretty late.”
Me: “Umm, now that you mention it…”
(Yes, I had mistaken a total stranger’s car for my rental. I’m just lucky I didn’t try to have that total stranger’s car towed, thinking there was something wrong with it!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.