They Saw The Light
(I have been using the same garage for years; they give a good discount and are really flexible. There hasn’t been a problem until today.)
Mechanic: “Well, the car has failed the MOT.”
Me: “Oh great. What for?”
Mechanic: “Well, you had a bulb out on one side. If both sides were out it would be okay, but they need to be the same.”
Me: “Oh, okay, that is easily fixed. I will unplug one of the others.”
Mechanic: “Yeah, you could do that… Oh, it failed on light alignment. They have been fitted really poorly. Did you do it yourself?”
Me: “No, you guys did it.”
Mechanic: “Ah, okay. Give me one second.”
(I wait 15 minutes.)
Mechanic: “If you leave the car here it will be retested within the hour.”
Me: “Okay. How much for the retest?”
Mechanic: “Oh, I, err, don’t worry about that.”
(True to his word, the car was re-tested and even cleaned well before the hour was up and for free. I never got questioned about the lights again.)
Question of the Week
Have you ever served a bad customer who got what they deserved?