Local And Lost

(A customer has just moved from Hawaii to Oregon not too long ago, and needs a number to a different department that had different business hours.)

Me: “They are open 7 AM to 10 PM, your local time.”

Customer: “Okay.” *pause* “Does that mean my local time in Hawaii or my local time in Oregon?”

Me: “What state are you in?”

Customer: “Oregon.”

Me: “Okay, then that means your local time is Oregon time.”

Customer: *pause* “But I used to live in Hawaii. Shouldn’t that be my local time?”

Me: “Um, but you live in Oregon now, which makes that your local time. You’re not in Hawaii anymore.”

Customer: *unconvinced* “Okay, bye.”