Loan Me A Bone Here

, , , , , , , | Working | February 13, 2018

(I have gone online to set up a payment plan for my student loans, only to find out they want a minimum payment of $400 a month. Since this is well out of my price range, I decide to call them directly.)

Me: “Yeah, I went online to set up the payment plan, but $400 a month isn’t going to work for me. We are a single-income family, with two children. Is there any way I can pay less?”

Customer Service: “I completely understand. Let me see what I can do for you.”

(They put me on hold for a couple of minutes.)

Customer Service: “Okay, here’s what we can do. If you can send us a one-time payment for $20,000, we’ll consider your entire balance paid off.”

Me: “Yeah, that’s not going to happen.”

(He ended up giving me the phone number of a different department where they could work with me regarding my payment. But I just couldn’t figure out the logic of, “She can’t afford $400 a month, so obviously she must be able to pay us $20,000.”)

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