Loading Up Goodwill
(I am a customer at a popular Swedish cheap furniture mega-chain. On this evening I have just finished exchanging a disassembled table I mistakenly bought for the model I wanted. While I am loading the new box into my car, an older lady asks me to help with her new furniture.)
Customer #1: “Excuse me, can you help me load this into my car?”
Me: “But of course!”
(As I load the woman’s furniture into her vehicle, a middle-aged man nearby sees me doing that and assumes that it is my job.)
Customer #2: “When you’re done there, can you come help me?”
Me: “Um, I don’t actually work here, but sure.”
Customer #2: “Oh, you don’t? I’m sorry.”
Me: “It’s no problem, I’ll help anyway.”
(I help the man load his car, and he hands me a coin.)
Customer #2: “Well here, take this for your trouble.”
(I got a tip of 5 shekels – about $1.3 – without even working there.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.