Living On The Edge Of Anaphylactic Shock
(A woman was looking intently at our display case of cookies.)
Me: “Can I help you?”
Customer: “What kind of cookies do you have?”
Me: “Well, right now we have lemon-drop and peanut butter chocolate chip.”
Customer: “Oh, I’ll take one of each.”
(I ring her out and she goes on her way. Twenty minutes later I get a phone call.)
Me: “Thank you for calling [Store]. How can I help you?”
Customer: “Yeah, I was just in there and I bought a lemon cookie and a peanut butter chocolate chip cookie and… MY GOD, I AM ALLERGIC TO NUTS, and I SWEAR I just ate a nut. Are there any nuts in these cookies?”
Me: “Well… the peanut butter chocolate chip ones have peanuts in them.”
Customer: “OH, MY GOD!” *hangs up*
(Only two weeks later I am working again and the same woman walks into my store.)
Customer: *looks at the cookies again* “I’ll take one of those…peanut butter chocolate chip cookies.”
Me: “You realize that those have nuts in them, right?”
Customer: “WHAT?! Well… what about the orange walnut cookies?”
Me: “Those have walnuts in them.”
Customer: “How about the coconut pecan?”
Me: “Yeah, those have pecans in them.”
Customer: “Well, fine. I’ll just have to have one of those white chocolate macadamia cookies then.”
Me: “Look: really, the only cookies that we have right now that DON’T have nuts are the sugar cookies.”
Customer: “Well, those are just too boring. Never mind, then!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
