Living In Their Own Little Bubbles

I’m working as a barista. My coworker spots a woman outside who is making her way over to our doors. Before she comes in, my coworker whispers to me that this particular customer often complains about her drinks.

Me: “Welcome to [Coffee Shop]! What can I get started for you?”

Customer: “I’ll have a medium latte with extra foam.”

After ringing her up, I begin to make her coffee. The milk steams up beautifully and makes a nice layer of foam on her latte. I’m pleased with how well the drink came out. I hand the woman her order and go back to my station. I glance over at her and notice that she is staring at her drink without taking a sip.

Me: “Ma’am, is everything okay with your latte?”

Customer: “Well… it’s just that when [Owner] makes my latte, there are usually more bubbles in the foam.”

Me: “I’m sorry, would you like me to remake it for you? I can make your latte with even more foam if you would like!”

Customer: “No, the foam is fine, but when [Owner] makes it there are more bubbles.”

Me: “Are you sure you don’t want your drink remade? [Owner] isn’t here today, but [Coworker] or I can happily make the latte to your liking.”

Customer: “No, no…” *Sadly takes a sip of her latte*

Unsure of what to do, I tell her that if she changes her mind to please let us know. She eventually finishes her drink and starts to leave.

Me: “Have a good day!”

Customer: *Sighs* “It’s just that [Owner] always makes it with more bubbles…”

Why complain if you won’t let us try to fix it for you? Later, when I spoke to [Owner] about her, he said she always picks something arbitrary to complain about!