Little White Lies Vs. Big Green Addictions
(I am ringing up a customer when her seven-to-eight year old son notices the scratch-and-win tickets under the plexiglass counter.)
Child: “Ooooo! Mom! We can get some lottery!”
Customer: “No.”
(He looks longingly at all the bright tickets.)
Child: “Are you sure? I could win a lot of money.”
Customer: “No, not today.”
(The child starts to whine loudly and the customer is obviously getting ticked off at her kid.)
Me: “Oh, you don’t want those ones. I checked them earlier and they’re all losers.”
(The customer bursts into laughter. I can see the child’s face working to see if he’s going to believe me or not.)
Child: “Really? No winners?”
Me: “Yup, not a single one.”
Child: “Oh… I guess I don’t need one then.”
(He runs off to put the shopping cart away.)
Customer: “Thank you so much!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?