Literally Your Ticket To Success

We always get some employees in the office who assume they are special and can call the IT department directly instead of submitting a ticket. They then try to blame us for not fixing the problem immediately because they are unaware that we actually have a ticket queue.

Now, I use a standard response.

This caller is a known problem caller.

Caller: “I told you guys my computer isn’t working, and it still isn’t fixed! What the h*** is going on?!”

Me: “Oh, your computer isn’t working? Sure… What’s the ticket number, and I’ll just see why we haven’t looked at it yet.”

Caller: “…”

Me: “Sorry, I didn’t get that.”

Caller: “I didn’t submit a ticket.”

Me: “You didn’t submit a ticket? Well then, it’s going to take longer to look at it.”

Caller: “We figured it would be quicker to talk to you about it.”

Me: “And how’s that working out for you?”