Listening Is The Ticket
(I work at a family amusement park in New Hampshire, where gambling is illegal. We have a fake casino amongst our arcades, but it gives out tickets, not money.)
Guest: “How do I buy these prizes?”
Me: “You have to win tickets from the machine and use them to purchase the prizes.”
Guest: “I can’t just buy them?”
Me: “No, sorry. Game prizes are not for sale.”
(A little later…)
Guest: “I played all these games and I got tickets instead of money! You said I’d get money! Where is my money, you b****?”
Me: “I’m sorry if there was a miscommunication, sir. I said you’d get tickets and that you could use them to get prizes.”
Guest: “Is this a f****** joke?!”
(He threw the tickets in my face, spit on the floor, and stormed out, dragging his very young son after him, who had seen and experienced this whole tantrum.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.