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Listening Is The Point

, , , | Right | October 1, 2020

I am helping a customer at my register who is clearly too preoccupied with locating and swiping her debit card to listen to me.

Me: “Do you have a points card with us?”

Customer: “Yeah, but I don’t have the card.”

Me: “Okay, I can look it up with a phone number.”

Customer: “I don’t have that, but I can give you a phone number.”

Me: *Facepalm*

Question of the Week

Have you ever met a customer who thought the world revolved around them?

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