Listening Is The Best Solution

Customer: “Which of these two weed-killers is better to use on my lawn?”

Me: “Actually, neither of them. They will kill the grass, also. Try this product, instead.”

Customer: “Why is the little bottle so much more expensive than the big bottle?”

Me: “The smaller product is concentrated; it will make thirty-two gallons of solution. That’s why it costs more.”

Customer: “But why is the bigger bottle cheaper than the smaller one? Is the smaller one better for my lawn?”

Me: “The smaller bottle is concentrated. They are both the same chemical. The big bottle is mostly water.”

Customer: “But which one of these two is better to use on my lawn?”

Me: “Don’t use either of them. You’ll kill the grass. Try this product, instead.”

Customer: “What? But that costs twice as much as the big bottle of weed-killer.”

Me: “It’s the right one to use on your lawn. The others will kill the grass along with the weeds.”

Customer: “I’m going to go with the big bottle. That’s the cheapest one out of all of them. It’s good for my lawn, right?”

Me: “Will that be cash or charge, sir?”