Listen Here, Cupcake…

(I work for a bakery in a fairly affluent area. Because of the owner’s ties to the community, many of our customers feel they are entitled.)

Woman: “I’m here to collect 200 cupcakes for my son’s birthday party.”

Me: “I wasn’t aware that we needed to supply this. Did you place an order?”

Woman: *scoffs* “Of course not. My kind doesn’t make ‘orders’”

Me: “Then you aren’t getting 200 cupcakes.”

Woman: *affronted* “How dare you! What about those?!”

Me: “Those are for the local hospital, to be donated to the children’s ward.”

Woman: “I’ll take those, for free because of your attitude.”

Me: “They aren’t for sale. As I said, they’re for [Hospital]. They’re for charity.”

Woman: “You do not know the meaning of the word! I’ll just get in touch with [Owner] and let him sort you out.”

(She steps outside and speaks on her phone for a short while. She stares at me triumphantly through the window, and I start to worry that perhaps the owner will take her side. He arrives and they talk. She is getting very irate, and refusing to follow him through the door.)

Owner: “I’m sorry, [Woman], but I would much rather do this inside.”

(She glares at me while following him in.)

Owner: “Okay, what is going on?”

(I explain, and she interrupts me enough that the owner is starting to get very annoyed.)

Owner: “So, did you even place an order?”

Woman: “Do I look like someone who orders?!”

Owner: “You have to order if you want something in bulk. Even with everyone in today, we wouldn’t have the facilities to make that large a batch in two hours!”

Woman: “Then give me those cakes. Be charitable for once, you greedy c***!”

(This pushes him over the edge.)

Owner: “Those are for the hospital that took care of my daughter while she had leukaemia. I might have tried to pull something together for you, but now, you are getting out of my bakery and never coming back.”

Woman: “BUT MY SON’S BIRTHDAY! YOU’RE RUINING IT!”

Owner: “I haven’t ruined anything; you have. You’re a self-entitled b****, and you are now leaving.”

(He dragged her to the door and pushed her out. She screamed for a while and threw her bag at the window, which smashed it. She went pale and fled. The police were called and her husband offered to pay for the window. It was then that we learned that it wasn’t her son’s birthday, but actually, she had agreed to donate to the same hospital we were. She knew we were donating, and just assumed we would do whatever she wanted if she lied about why she needed them.)