Listen And Learn

, , , , , , , , | Right | November 9, 2019

(Where I work, we have to ask the customer a few questions while at the register. It’s annoying for everyone involved but doesn’t take long as everything is asked while ringing and is just part of the job. Right now, we have a promo going on where if a customer spends $20, they get a reward card for $20 off a $50 purchase later in the month. I am on register one day and I have this exchange when a man and woman come up.)

Me: “Hi. How are you today?”

Male Customer: “Fine.”

Me: “Did you find everything okay?”

Female Customer: “Yes, thank you.”

Me: “Was anyone assisting you today?”

Male Customer: “No, we don’t want any, thanks.”

Me: *confused*

Female Customer: *rolling her eyes at him* “Yes, [Coworker] helped us.”

Me: “Oh, good. Anyway, you get this $20 reward today for—”

Male Customer: “No, we don’t want it.”

Me: “I… No, I mean… You get this reward today just for shopping with us.”

Male Customer: “And what do I have to do for it?”

Me: “Spend at least $20, which you did. So, you get a reward.”

Male Customer: “Oh.”

Me: “Your total is [total]. Are you using your [store credit card] today?”

Male Customer: “No, I said we don’t want it!”

Me: *confused because this is the first time I brought it up*

Female Customer:Yes, I have one and will be using it.” 

(She rolls her eyes and shoves the man out of the way so she can swipe her card.)

Female Customer: *to the male customer* “How about you shut your mouth for once and actually listen to what people are saying?”

(This made my heart so happy because it’s exactly what I was thinking. I thanked her and told her to have a nice day, completely ignoring the sulking man as they left. He wasn’t the first person to do this that day, and certainly wasn’t the last, but that woman made my day!)

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