Likely Misunderstood Cache
(Every night at nine, we shut down our self-checkout services. Shortly after, we come around and change all the money in them to prepare them for the next day.)
Customer: “Excuse me, but are these open?”
Me: “I’m sorry. We shut down every night at nine. We change the money and let the systems receive any updates they may need.”
Customer: “You have to change the money in them?”
Me: “Yes, every night.”
Customer: “You mean it doesn’t come from the internet?”
Me: “The updates? Yeah, those come from the internet.”
Customer: “No, the money. Doesn’t it, like, download the money and then print it out for you?”
Me: “Only the Federal Mint can print money.”
Customer: “You know, it would be a lot faster if you just got your money from the internet like everyone else. You wouldn’t get lines.”
(She walks off and stands in a regular checkout line, all the while complaining to her friends that we are so behind on the times.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.