Like Two Beans In A Pod

, , , | Right | September 7, 2010

Me: “Thank you for calling [Coffee Shop]. How may I help you?”

Caller: “Yeah, hi, is this the one on Main Street in downtown?”

Me: “We’re actually part of a shopping center that is on the corner of Main Street but we’re several miles from downtown.”

Caller: “Oh, well, what’s the one on Main Street?”

Me: “I don’t believe there is a [Coffee Shop] on Main Street downtown.”

Caller: “Yes; yes, there is, I know there’s one on Main Street! How do I get there?”

Me: “There is a [Other Leading Coffee Chain] on Main Street downtown. Is that what you mean?”

Caller: “Yes! Can you call them for me? What’s their address?”

Me: “I don’t know. We’re separate companies.”

Caller: “But you both serve coffee! Doesn’t that make you the same?”


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