Like Two Beans In A Pod
Me: “Thank you for calling [Coffee Shop]. How may I help you?”
Caller: “Yeah, hi, is this the one on Main Street in downtown?”
Me: “We’re actually part of a shopping center that is on the corner of Main Street but we’re several miles from downtown.”
Caller: “Oh, well, what’s the one on Main Street?”
Me: “I don’t believe there is a [Coffee Shop] on Main Street downtown.”
Caller: “Yes; yes, there is, I know there’s one on Main Street! How do I get there?”
Me: “There is a [Other Leading Coffee Chain] on Main Street downtown. Is that what you mean?”
Caller: “Yes! Can you call them for me? What’s their address?”
Me: “I don’t know. We’re separate companies.”
Caller: “But you both serve coffee! Doesn’t that make you the same?”
This story is part of the Ignorant Coffee Customers roundup!
Read the next Ignorant Coffee Customers roundup story!
Read the Ignorant Coffee Customers roundup!
This story is part of our lost customer roundup!
Read the next lost customer roundup story!
Read the lost customer roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
