Like Talking To An Auto Bot
(I’ve worked in auto retail for several years now and this is one that has been repeated across the nation and working for several companies:)
Me: “Welcome to [Store], auto parts; what are you looking for?”
Customer: “I need a part…”
Me: “Okay, what is it for?”
Customer: “My truck…”
Me: “What kind of truck?”
Customer: “Chevy…”
Me: “What series?”
Customer: “The small one.”
Me: “So an S10 or 1500?”
Customer: “S10.”
Me: “Okay. Got the 4.3 in it right?”
Customer: “Naw, it’s got one of them V8s…”
(You have got to be kidding me!)
Me: “What year is it?”
Customer: “Like a 1998 or a 2000.”
Me: “Well, they built different trucks those years. 1999 is a changeover year.”
Customer: “I dunno; it’s outside.”
(I look outside and see that’s it’s an old body truck, so early 1999 or 1998.)
Me: “All right, and what parts did you need?”
Customer: “I dunno…”
Me: “You know what? Here’s a card to [Auto Garage]. They can help you. Trust me, this is for the best.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
