Like Music To My Fears

, , , , | Right | June 15, 2018

(I work for a moving truck rental company. One Sunday morning, a customer who looks to be in her mid-30s walks in with pop music playing quite loudly from her phone’s speaker. She sets the phone on the counter, music still playing, before talking to me.)

Customer: “Can I get a truck?”

Me: *having heard her perfectly well* “I’m sorry; I couldn’t hear you over your music.”

Customer: *not getting the hint and just raising the volume of her voice* “I WANT A TRUCK.”

(The transaction continues as normal until the song ends and another one starts playing.)

Customer: *still yelling* I don’t even like this song!

(I stand there for a minute, expecting her to maybe turn it off or at least change the song, but she doesn’t do anything, so I continue with the transaction. I finally get to the payment portion.)

Me: “Will you be paying cash or card today?”

Customer: “What do you mean, today? I’ll pay when I come back. That’s how I always do it.”

Me: “Ma’am, it’s company policy to take money up front. We’re not able to just give trucks out on good faith and hope they’ll come back paid for!” *slight chuckle*

Customer: *still completely serious* “I want to pay cash, but I want to pay when I get back.”

Me: “We can’t do that, ma’am.”

Customer: “Fine, put it on my credit card!”

(Thankfully, the card goes through and I’m able to finish the transaction and get the customer out the door and into her truck. When I get back inside, my coworker, who was listening the entire time, starts laughing.)

Coworker: “Why didn’t you just ask her to turn her music off?”

Me: “Do you really think she would have listened?”

Coworker: *pauses for a second* “Not a chance, no.”

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