Like Banging Your Head Against A Wooden Pallet
Me: “Could you tell me to find wooden pellets?”
Worker: “In the timber section.”
Me: “Really?”
Worker: “How many do you want?”
Me: “A bag.”
Worker: “A… bag?”
Me: “Yeah, a bag of wood pellets. About this big.”
The worker just gives me a blank look.
Me: “They’re like… pellets… of wood. This big.”
It’s clearly not computing for the worker. Then, it dawns on me.
Me: “Oh… You think I mean wood pallets. No, I want wood pellets. In a bag.”
They’re pronounced exactly the same way in New Zealand. The worker is clearly still confused. I see a random customer.
Me: “Can you help? She thinks I want a wood pallet, but I want wood pellets.”
Random Customer: “Oh, yeah, they’re over in the section down there.”
The worker is still confused.
Me: “Look, totally a genuine mistake to make. I mean, they’re called the exact same thing. Thanks!”
I think that worker is still confused about what the h*** I was on about.
Question of the Week
Have you ever served a bad customer who got what they deserved?