Like A Snake Eating Its Own Email
(A customer has ordered an SSL certificate to enable https on their website.)
Me: “You should receive a confirmation email with a link.”
Customer: “Is this the email?”
(The customer sends me a copy of the email, including the link he needs.)
Me: “Yes. If you follow the instructions in the email, your certificate will be installed automatically.”
Customer: “I didn’t receive the email. Resend, please!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
