Like A Regular Igloo But With Wi-Fi

(I work for a government agency and provide 24/7 support for other agencies. This particular call takes place at 2:00 am.)

Me: “IT, how can I help you?”

Customer: “I need my login password reset.”

Me: “Sure thing. We just need to verify your identity.”

(After verifying the customer’s identity I provide the password.)

Me: “Your password is, ‘Every$boy.’”

Customer: “So that’s E as in ‘igloo,’ right?”

Me: *silence* “Um… Yes, ma’am.”

Customer: “Okay, got it. Thanks, bye!”