Lighting Of The Lost Ark

, , , , | Right | January 31, 2020

(Despite having a large lighting showroom, because of the high volume of products we carry, we often encourage customers to browse our many catalogues.)

Me: “Well, it seems like we don’t have what you need here in stock. I know that several manufacturers we carry do make a version of that item, though. Would you like to take a look through some of their catalogues and see if we can order something for you? It would take a couple of weeks, but then you’d get the exact look you want.”

Customer: “Yes, please.”

(The customer proceeds to sit for over an hour, flipping through our binders. I run back and forth the entire time, getting new binders, putting away old ones, and pricing out dozens of fixtures she finds interesting. Finally…)

Customer: “I really like this one. I think it’s perfect. Can I see it in person now?”

Me: “Unfortunately, that particular item will have to be ordered from the manufacturer. The only way we can take a look at it now is in the catalogue.”

Customer: “That’s ridiculous! If you have it in your book, you should have it here!”

Me: “Well, by looking through the books, you’ve seen that there are tens of thousands of lights available. We’d have to have a warehouse as big as Raiders of the Lost Ark to hold them all!”

Customer: “This is stupid. I’ll never shop here again! What a waste of time!” *storms out of the store*

Me: “I agree.”

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