Lightening In A Bottle
(The wine store I work at has a fully functional bar. On this particular night, the store is very busy as we are having a wine tasting that is open to the public. This day also happens to be the one before my birthday. I am mixing a drink for a well-to-do regular customer).
Customer: “So, how have you been lately?”
Me: “Pretty good.”
Customer: “What time will you be in tomorrow?”
Me: “I actually have the day off. It is my birthday.”
Customer: “Oh, is it? Did [Owner] get you anything nice?”
Me: “I doubt it.”
Customer: “Well, that is too bad. Hey, could you help me find a good Portuguese wine?”
(For the next ten minutes, I show him red blends, Riojas, and other wonderful Portuguese wines.)
Customer: “If you could get any of these, which would you get?”
Me: “Well, that depends. Most of these are out of my price range, but this $10.99 bottle would be great.”
Customer: “But I want the best one that is over here, regardless of price.”
(I show him a really good one that is $60 a bottle.)
Customer: “I want this one. Can I buy it, set it on the counter, and enjoy some more drinks at the bar?”
Me: “Absolutely!”
(The customer stays for a few more hours talking to me about the college I went to, and jobs I am interested in. About an hour before closing, he says it is time to go, and heads to the counter where his purchases are still sitting. I proceed to clean up the bar as he approaches me.)
Customer: “I thought it a shame that a person as friendly and knowledgeable as you didn’t get a birthday gift after working here for years. This is yours.”
(He handed me a wrapped bag, and when I unwrapped it, it was the expensive wine I had recommended. As I looked up to thank him, he was already out the door, but he gave me a wave and a large smile. It is people like that who make working a minimum wage job worth it!)
Question of the Week
Have you ever served a bad customer who got what they deserved?